1. Booking an Item

Browse available listings and select an item that suits your needs. Review the item’s details, rental price, and lender's terms before booking. Payments must be made in full at the time of booking through Lenta’s secure payment system. Some items may require a security deposit, which will be refunded if the item is returned in its original condition.

2. Picking Up Your Rental

Coordinate with the lender to arrange a pick-up time and location. Inspect the item upon pick-up and confirm that it matches the listing description. If there are any issues, report them before leaving with the item to avoid liability.

3. Using & Taking Care of the Item

Treat all rented items with care and use them only as intended. Do not modify, damage, or attempt to resell the rented item. If an item is faulty, contact the lender immediately instead of attempting repairs.

4. Returning the Item

Return the item on time and in the same condition as received. Late returns may result in additional charges, which are set by the lender. If the item is damaged, lost, or stolen, the renter is responsible for compensation.

5. Cancellations & Refunds

Refund eligibility depends on the lender’s cancellation policy. Some items may be non-refundable. If a lender cancels a confirmed booking, renters will receive a full refund. Last-minute renter cancellations may result in partial or no refunds, depending on the agreed terms.

6. Communication & Platform Safety

All communication must remain on Lenta to ensure security and prevent scams. Sharing phone numbers, emails, or external payment details is not allowed and may result in account suspension. If a lender requests to communicate off-platform, report it to Lenta immediately.

7. Dispute Resolution & Support

If a disagreement arises regarding a rental, contact Lenta’s support team for assistance. Lenta provides mediation services for disputes between renters and lenders. If the item was not as described or a lender violates Lenta’s policies, report it for further review.

📌 By renting on Lenta, you agree to follow these guidelines to ensure a smooth and secure rental experience.